SaveNeighbor Privacy Policy

1. Information We Collect

The information SaveNeighbor collects depends on how a person uses the Service. We may collect the following categories of information:

• Account and authentication information: email address, name or display name, profile photograph, account status, account identifiers, timestamps, login and session information, and information received from authentication providers.
• Personal and delivery profile information: profile descriptions, delivery types, preferred service area, availability status, availability notes, and other information a user chooses to add to a profile.
• Preferred payment information: payment-related contact information users voluntarily provide for direct user-to-user payments, such as a telephone number used for Venmo, Zelle, or Apple Pay and a Cash App cashtag. SaveNeighbor does not collect payment account passwords or process these payments.
• Trusted-network information: invitations, connection requests, accepted, declined, blocked, or removed connections, invite links, invite codes, QR-code usage, restaurant helper invitations, helper-network membership, and related timestamps and status information.
• Request and delivery information: request type, restaurant or pickup location, drop-off location, pickup name, instructions, selected connection or restaurant network, request status, eligible recipients, assigned helper, acceptance or decline activity, preparation-time selections, order-placement confirmation and time, calculated pickup-ready time, status updates, completion confirmations, cancellations, closeout information, delivery history, and related timestamps.
• Restaurant and business information: restaurant name, description, contact details, address, operating information, profile images, menus, menu items and prices, ordering and pickup links, restaurant helper-network information, invitations, and delivery history.
• Restaurant nomination information: the restaurant name a user nominates, together with a snapshot of the user’s account email address and profile delivery address at the time of the nomination.
• Communications and support information: messages or information submitted to support, reports, feedback, and records of Service-related email or push notifications.
• Subscription information: email addresses and subscription preferences submitted for newsletters, blog updates, or similar communications.
• Technical and usage information: IP address, browser and device type, operating system, pages or features used, referring information, timestamps, session information, push-notification subscriptions or device tokens, logs, error reports, security events, and abuse-prevention information.

2. How We Use Information

SaveNeighbor may use information to:

• create, authenticate, secure, and manage accounts;
• operate trusted connections, invitations, QR codes, restaurant helper networks, and profile features;
• create, display, broadcast, assign, update, and preserve requests and delivery history;
• show relevant request information to participating or eligible users;
• support the request-first, order-second restaurant delivery workflow;
• display user-provided preferred payment information when relevant to an accepted request;
• send account, connection, request, delivery, security, support, and subscription communications;
• provide restaurant profiles, menus, ordering links, and related features;
• analyze restaurant nominations and geographic interest to support restaurant recruitment and outreach;
• provide support and respond to questions, reports, and privacy requests;
• detect, investigate, prevent, and respond to fraud, spam, abuse, unauthorized access, security incidents, and violations of SaveNeighbor's Terms;
• debug, maintain, analyze, and improve the Service;
• establish, exercise, or defend legal claims and protect rights, safety, property, and security; and
• comply with applicable legal obligations.

3. Who Can See Information

Information is displayed according to the feature being used. SaveNeighbor seeks to limit visibility to what is reasonably needed for connection and coordination, but users should not submit information they do not want shared with the people involved in a request or network.

• Profiles and trusted connections: connected users may be able to view one another's names, photographs, profile information, delivery preferences, availability information, and other information made visible through connection-gated profile pages.
• Requests: requesters, eligible recipients, assigned helpers, and other users involved in a request may see request information appropriate to their role and the request's stage. Eligible recipients of a broadcast may see enough information to evaluate whether to accept it. An assigned helper may see pickup and drop-off information, instructions, preparation information, and status details needed to perform the request.
• Preferred payment information: after a helper is assigned, participating users may be shown payment-related contact information that the helper chose to provide for direct payment or tipping.
• Restaurant accounts: restaurant owners or authorized restaurant users may see information about their restaurant profile, helper network, invitations, and relevant delivery history. Connected helpers may be identifiable to the restaurant through profiles and delivery records.
• Public information: published restaurant profiles, menus, business information, and limited invitation-page information may be viewable without signing in. A public invitation page may display limited information such as a name, restaurant identity, or invitation description.
• SaveNeighbor personnel: authorized administrators, contractors, or support personnel may access information when reasonably necessary to operate, secure, support, investigate, or improve the Service.

4. Invite Links, QR Codes, and Email Invitations

SaveNeighbor may generate personal or restaurant invitation links, codes, QR codes, and email invitations. Anyone who obtains a link, code, or QR code may be able to open the associated public invitation page. Opening an invitation does not automatically create a trusted connection or restaurant helper relationship.

Users and restaurants are responsible for deciding where and with whom invitations are shared. SaveNeighbor may record invitation creation, delivery, opening, acceptance, decline, expiration, pause, or removal as needed to operate and protect the invitation flow.

5. Location and Address Information

SaveNeighbor may collect location text and addresses entered by users for pickups, restaurants, drop-offs, errands, and related instructions. This information may be displayed to eligible or participating users as needed to evaluate, accept, coordinate, or complete a request.

SaveNeighbor may create links that open location information in third-party map or navigation services. Those providers may collect information under their own privacy policies.

SaveNeighbor does not currently provide continuous live GPS tracking. If live location tracking is introduced, SaveNeighbor will provide an appropriate disclosure before or when that feature is used.

6. Payments, Tips, and Payment Identifiers

SaveNeighbor currently does not process restaurant orders, restaurant payments, or user-to-user payments. Restaurant orders and payments are made directly with restaurants or their chosen ordering providers. Tips, reimbursements, and other compensation are arranged directly between users.

SaveNeighbor may store and display tip or compensation information included in a request and preferred payment information voluntarily added to a delivery profile. SaveNeighbor does not receive a user's payment-service password or guarantee that a third-party payment service will complete a transaction.

If SaveNeighbor introduces payment processing, this Privacy Policy and any applicable payment disclosures will be updated before or when the feature is made available.

7. How We Disclose Information

SaveNeighbor may disclose personal information:

• to other users as necessary to operate connections, invitations, requests, broadcasts, restaurant networks, profiles, and delivery coordination;
• to service providers and contractors that process information on SaveNeighbor's behalf;
• to restaurants, ordering providers, map services, payment services, or other third parties when a user chooses to interact with or open those services;
• with a nominated restaurant, when a user submits a restaurant nomination and consents at submission, including the user’s email address for that restaurant’s marketing and promotional communications;
• when required by law, subpoena, court order, or other valid legal process;
• when reasonably necessary to investigate abuse, enforce the Terms, protect rights, safety, property, or security, or prevent fraud or harm;
• with professional advisers such as attorneys, accountants, auditors, or insurers when reasonably necessary; and
• in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, subject to applicable law.

8. Sale and Advertising Use

SaveNeighbor does not sell personal information for money and does not share personal information for cross-context behavioral advertising. SaveNeighbor does not use pickup addresses, drop-off addresses, request histories, trusted-network relationships, or preferred payment information to target third-party advertising.

If SaveNeighbor's practices materially change, SaveNeighbor will update this Policy and provide any choices required by applicable law before applying the new practice.

9. Service Providers and Third-Party Services

SaveNeighbor may use third-party providers for authentication, hosting, databases, storage, email, push notifications, maps, analytics, logging, security, customer support, and other operational functions. These providers may process information on SaveNeighbor's behalf and are permitted to use it subject to their agreements and applicable law.

The Service may link to independent restaurant ordering systems, maps, payment services, social media, or other third-party sites. SaveNeighbor does not control the privacy practices of those independent services. Users should review their policies before providing information to them.

10. Cookies, Sessions, and Analytics

SaveNeighbor and its service providers may use cookies, local storage, session technologies, logs, and similar tools to keep users signed in, remember preferences, provide security, measure Service performance, understand feature usage, diagnose errors, and improve the Service.

Browser or device settings may allow users to block or delete some of these technologies. Doing so may prevent certain account, authentication, notification, or Service features from working correctly.

11. Data Retention

SaveNeighbor retains information for as long as reasonably necessary for the purposes described in this Policy, including operating accounts and networks, preserving request and delivery history, supporting users, maintaining security, preventing abuse, resolving disputes, enforcing agreements, and complying with law.

Retention periods may differ based on the type of information, the user's relationship with SaveNeighbor, operational needs, legal requirements, and whether information is needed to protect the Service or other users.

After an account change or deletion request, some information may remain in backups, security logs, transaction or request records, legal records, or records involving other users where retention is permitted or required. SaveNeighbor may deidentify information and retain it in a form that is not reasonably linked to an individual.

12. Your Choices and Privacy Rights

Depending on the Service features available, users may update profile information, control availability, remove or decline connections, pause invitations, manage notification or subscription preferences, stop using an account, or request account deletion assistance.

Depending on where a person lives, applicable law may provide rights to request access to, correction of, deletion of, or a copy of certain personal information; to obtain information about how personal information is used or disclosed; or to appeal a decision concerning a privacy request.

Privacy requests may be sent to support@saveneighbor.com. SaveNeighbor may need to verify the requester's identity and authority before completing a request. Authorized agents may submit requests where applicable law permits, subject to reasonable verification. SaveNeighbor will not unlawfully discriminate against a person for exercising an applicable privacy right.

Some information may be exempt from a request, and SaveNeighbor may retain information where permitted or required by law, including for security, fraud prevention, recordkeeping, dispute resolution, and the rights of other users.

13. Security

SaveNeighbor uses reasonable administrative, technical, and organizational measures designed to protect personal information. These measures may include access controls, authentication protections, secure service providers, logging, monitoring, and procedures for addressing suspected security incidents.

No online service, storage system, or transmission method is completely secure. SaveNeighbor cannot guarantee absolute security. Users are responsible for protecting their account credentials, using accurate contact information, and exercising appropriate judgment when sharing information or interacting with others.

14. Children's Privacy and Age Eligibility

SaveNeighbor is intended only for people who are at least 18 years old. People under 18 may not create an account or use the Service.

SaveNeighbor is not directed to children under 13 and does not knowingly collect personal information from children under 13. If SaveNeighbor learns that it collected personal information from a child under 13, SaveNeighbor will take reasonable steps to delete it as required by law.

If you believe a person under 18 is using SaveNeighbor, or that a child under 13 has provided personal information, contact support@saveneighbor.com.

15. Changes to This Privacy Policy

SaveNeighbor may update this Privacy Policy as the Service, information practices, or legal requirements change. The updated Policy will state its effective date.

When changes are material, SaveNeighbor may provide notice through the Service, by email, or by another reasonable method. Where applicable law requires consent or a particular choice before a new use of information begins, SaveNeighbor will provide that opportunity.

16. Contact

Questions, privacy requests, or concerns about this Privacy Policy may be sent to:

SaveNeighbor

Email: support@saveneighbor.com